Privacy Policy
At Velvet Goldmine, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
Velvet Goldmine, Inc. (“Velvet Goldmine”, “we”, “us”) are committed to protecting and respecting your privacy.
This policy (together with our Terms & Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.velvetgoldmine.co, you are accepting and consenting to the practices described in this policy.
The collection and use of your personal data in the United States is regulated at a federal level by the laws and regulatory principles of the Federal Trade Commission.
We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the registration and/or order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
(d) if you agreed to this during registration to our services or by filling out customer forms and/or cards in one of our retails stores, to send you the Velvet Goldmine newsletter.
Information you give us
You may give us information about you by filling in forms on our website www.velvetgoldmine.co (our site) or by corresponding with us by e-mail. This includes information you provide when you subscribe to our newsletter, place an order on our site, participate in social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph.
Information we collect about you
With regard to each of your visits to our site we may automatically collect the following information: technical information, including the Internet protocol (IP) address, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the URL clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Information we may share
Subject to your prior consent, to be provided by your ticking the appropriate boxes provided in registration and order forms and customer cards, your personal data may be additionally used and processed by Velvet Goldmine for the following marketing purposes: (i) to send to you, via e-mail, a newsletter and other advertising communications (a) relating to products and services supplied by Velvet Goldmine and by other partner companies that would like to propose offers, through us, to Velvet Goldmine customers (b); (ii) to analytics and search engine providers that assist us in the improvement and optimization of our site in order to analyze your data, via electronic processing (by geographic area, age, etc.), relating to the products you have purchased, in order to detect your preferences as well as any services and products that may be of interest to you. For these additional marketing purposes, your consent to the use and processing of your personal data is optional, and requested to improve the services to you and update you about Velvet Goldmine products, but does not affect the provision of the services and products to you.
Where we store your personal data
Your personal data will be processed by electronic and physical means by employees and authorized representatives of Velvet Goldmine. The data that we collect from you may be transferred to, and stored at, a destination outside the United States (“US”). It may also be processed by staff operating outside the US who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Your personal data will not be communicated to third parties, other than trusted third party companies that carry out shipping or other operations instrumental to fulfilling your requests and the contract (e.g.: postal services, couriers, etc.); or (iii) to comply with certain legal obligations, which may include the communication of your personal data to governmental bodies, banks, legal and businesses advisers. Your data will not be sold or distributed to any other third parties.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the customer forms and/or cards we use to collect your data. You can also exercise the right at any time by contacting the Velvet Goldmine Privacy Officer at the address set out below.
California Privacy Notice
If you are a resident of California, you may exercise your rights under California law by making a written request to us access, change, correct, supplement your personal data and in particular to make a request to opt out from receiving further marketing material or ask to be deleted from the Velvet Goldmine database archive by contacting Velvet Goldmine at the address below or by sending an e-mail to customercare@velvetgoldmine.com
Children’s Privacy
Velvet Goldmine does not knowingly collect information provided by children under the age of 13. If you think we may have unknowingly collected information about your child you may exercise your right under the Children’s Online Privacy Protection Act to make a written request to us to view the personal information collected by our site about your child and to delete and correct that information.
Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to care@velvetgoldmine.co.
This Privacy Policy was last updated on May 29, 2024.